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Inside Sales Representative
WA - Bellingham
Opportunity Snapshot
You're a polished, consultative sales professional with a proven track record...
Now is the time to give your passion, ambition and talent maximum leverage and join a leading manufacturer that's poised for growth!
While you may or may not have heard of Lamons, we're one of the largest global suppliers of gaskets and bolts to the chemical and petrochemical industries; we hit a record-breaking $117 M in sales last year and are poised for additional growth in spite of a recessionary economy. We're seeking a seasoned Inside Sales Representative with proven industry experience to foster "win-win" partnerships that drive revenue and customer satisfaction. Your role will be part educator, part sales person as you aim to keep our existing customers happy, as well as gain confidence and credibility with new customers, continually staying on top of their needs and providing best-in-class service.
This is not a road warrior position, and you'll be working from our Bellingham offices, communicating with clients via phone, fax, EDI transactions and Skype; you'll enjoy the stability and camaraderie of working in an office with a close-knit team, along with all the tools and training you'll need to ensure your success.
If you have. . .
- 2-5 years of account management or inside sales experience.
- Strong customer service background.
- Outstanding communications skills, both oral and written, including impeccable phone etiquette and ability to make presentations.
- Knowledge of production processes and flow of product.
- Strong conflict resolution and problem solving skills.
- Superior multi-tasking prowess with the ability to juggle multiple accounts.
- Computer proficiency, including MS Office Suite and knowledge of Internet/email/database marketing technologies.
- Knowledge of refinery/petrochemical industries is a plus.
- Bachelor's degree is preferred.
. . .consider a role that offers:
- Excellent compensation -- you will enjoy a solid base compensation, a comprehensive benefits package, and potential incentives, so as you grow into this role, you'll also grow your bank account!
- Great products, strong reputation -- the Lamons name has become synonymous with quality gaskets and bolts, along with high standards of customer satisfaction in a 24/7 service environment.
- Established accounts, high potential territory -- you'll inherit an existing customer base, but at the same time, there is plenty of untapped potential business for you to uncover.
- Autonomy and teamwork -- while teamwork and support are strong aspects of this role, we'll look to you to achieve your goals independently, offering support when you need it and "elbow room" when you don't.
- Career development -- as you master your accountabilities, you'll ideally position yourself to take advantage of numerous career opportunities within our growing organization.
- Great working environment -- we've fostered a great culture and treat our people with dignity and respect; the retention of our sales force is a great testament to that fact. We also encourage a positive work-life balance, so that you're not "burning the candle at both ends".
More About Your Role
If you're a good fit for this position, you already know most of what this job entails. However, to be sure we're providing a complete picture, here are some details.
Reporting to the Branch Manager, you'll join a small but close-knit team of 2 Inside Sales Reps. After a comprehensive two-week training period, we'll expect you to take ownership of your core accounts; pro-actively calling on customer prospects; qualifying customers; working up price quotes and communicating pricing and terms of conditions; and following through on all orders. You'll also coordinate any order changes with our manufacturing team and provide support services to the field sales team to meet sales volume goals and objectives. Your specific activities are to:
- Create and maintain accurate customer database records by entering customer calls, results and order information.
- Develop long-term repeat customer relationships.
- Quote established pricing verbally and via formal quotation letters; Pro-actively follow-up on all quotes.
- Develop and maintain current product knowledge; keep informed of market and competitive landscape.
- Initiate order process, either in writing or through computer, in a timely fashion; follow-up on as many orders as possible to ensure customer satisfaction; keep track of follow-up calls and share results with Inside Sales Manager.
- Initiate credit application process and secure tax exemption documentation, working effectively with Lamons' accounting department in getting credit checks processed.
- Provide product and delivery information to customers by obtaining necessary information from shipping, manufacturing, engineering or sales support employees.
- Pro-actively contact prospects as generated by market leads. Track leads to sales and present in report format to Sales and Service Center Manager on a monthly basis.
- Initiate resolution of any problems or complaints from customers; document complaints and obtain assistance when necessary from other departments or employees to help resolve the situation; respond to customer requests concerning product quality, delivery service, and product information with an emphasis on resolving customer's issues.
- Keep Outside Sales updated as quickly as possible on important activities.
- Perform other related functions as required or assigned.
Keys to Success
Success in our industry is built on solid, trust-based relationships, and your ability to build a rapport with clients will be your strongest asset; you will leverage your persuasive communication skills and demonstrate integrity and authenticity to your clients. In addition, you will draw upon the following personality attributes to succeed:
- Strive to continuously build your technical knowledge and skills.
- Maintain solid knowledge of the market and competition, and align your activities with strategic goals.
- Think on your feet in the course of a call.
- Demonstrate initiative in identifying and taking advantage of opportunities, and innovation and resourcefulness in meeting challenges.
- Plan and organize your time effectively, taking a disciplined approach to setting and achieving goals and objectives.
- Represent Lamons in a professional manner and follow through on your commitments.
- Keep an eye out for ways to improve and promote quality in our products, our processes, and in your own activities.
If this sounds like the right mix of challenge and opportunity for you, and you meet the minimum qualifications, we want to hear from you!
Who We Are
Lamons is one of the largest gasket and bolt suppliers in the world, committed to quality and exceptional service. Our major manufacturing facilities are in Houston and Hangzhou, Zhejiang near Shanghai, with sales and service facilities located throughout the U.S. and Canada. We also have many licensees and distributors situated throughout the world, which are strategically located to provide our customers with the widest selection of gasket materials ready for immediate delivery.
Our locations feature leading technology and state of the art manufacturing facilities capable of producing engineered products to custom specifications serving the refining, chemical, power generation, and pulp and paper industries. For more information, please visit www.lamonsgasket.com.
Opportunity Snapshot
You're a polished, consultative sales professional with a proven track record...
Now is the time to give your passion, ambition and talent maximum leverage and join a leading manufacturer that's poised for growth!
While you may or may not have heard of Lamons, we're one of the largest global suppliers of gaskets and bolts to the chemical and petrochemical industries; we hit a record-breaking $117 M in sales last year and are poised for additional growth in spite of a recessionary economy. We're seeking a seasoned Inside Sales Representative with proven industry experience to foster "win-win" partnerships that drive revenue and customer satisfaction. Your role will be part educator, part sales person as you aim to keep our existing customers happy, as well as gain confidence and credibility with new customers, continually staying on top of their needs and providing best-in-class service.
This is not a road warrior position, and you'll be working from our Bellingham offices, communicating with clients via phone, fax, EDI transactions and Skype; you'll enjoy the stability and camaraderie of working in an office with a close-knit team, along with all the tools and training you'll need to ensure your success.
If you have. . .
- 2-5 years of account management or inside sales experience.
- Strong customer service background.
- Outstanding communications skills, both oral and written, including impeccable phone etiquette and ability to make presentations.
- Knowledge of production processes and flow of product.
- Strong conflict resolution and problem solving skills.
- Superior multi-tasking prowess with the ability to juggle multiple accounts.
- Computer proficiency, including MS Office Suite and knowledge of Internet/email/database marketing technologies.
- Knowledge of refinery/petrochemical industries is a plus.
- Bachelor's degree is preferred.
. . .consider a role that offers:
- Excellent compensation -- you will enjoy a solid base compensation, a comprehensive benefits package, and potential incentives, so as you grow into this role, you'll also grow your bank account!
- Great products, strong reputation -- the Lamons name has become synonymous with quality gaskets and bolts, along with high standards of customer satisfaction in a 24/7 service environment.
- Established accounts, high potential territory -- you'll inherit an existing customer base, but at the same time, there is plenty of untapped potential business for you to uncover.
- Autonomy and teamwork -- while teamwork and support are strong aspects of this role, we'll look to you to achieve your goals independently, offering support when you need it and "elbow room" when you don't.
- Career development -- as you master your accountabilities, you'll ideally position yourself to take advantage of numerous career opportunities within our growing organization.
- Great working environment -- we've fostered a great culture and treat our people with dignity and respect; the retention of our sales force is a great testament to that fact. We also encourage a positive work-life balance, so that you're not "burning the candle at both ends".
More About Your Role
If you're a good fit for this position, you already know most of what this job entails. However, to be sure we're providing a complete picture, here are some details.
Reporting to the Branch Manager, you'll join a small but close-knit team of 2 Inside Sales Reps. After a comprehensive two-week training period, we'll expect you to take ownership of your core accounts; pro-actively calling on customer prospects; qualifying customers; working up price quotes and communicating pricing and terms of conditions; and following through on all orders. You'll also coordinate any order changes with our manufacturing team and provide support services to the field sales team to meet sales volume goals and objectives. Your specific activities are to:
- Create and maintain accurate customer database records by entering customer calls, results and order information.
- Develop long-term repeat customer relationships.
- Quote established pricing verbally and via formal quotation letters; Pro-actively follow-up on all quotes.
- Develop and maintain current product knowledge; keep informed of market and competitive landscape.
- Initiate order process, either in writing or through computer, in a timely fashion; follow-up on as many orders as possible to ensure customer satisfaction; keep track of follow-up calls and share results with Inside Sales Manager.
- Initiate credit application process and secure tax exemption documentation, working effectively with Lamons' accounting department in getting credit checks processed.
- Provide product and delivery information to customers by obtaining necessary information from shipping, manufacturing, engineering or sales support employees.
- Pro-actively contact prospects as generated by market leads. Track leads to sales and present in report format to Sales and Service Center Manager on a monthly basis.
- Initiate resolution of any problems or complaints from customers; document complaints and obtain assistance when necessary from other departments or employees to help resolve the situation; respond to customer requests concerning product quality, delivery service, and product information with an emphasis on resolving customer's issues.
- Keep Outside Sales updated as quickly as possible on important activities.
- Perform other related functions as required or assigned.
Keys to Success
Success in our industry is built on solid, trust-based relationships, and your ability to build a rapport with clients will be your strongest asset; you will leverage your persuasive communication skills and demonstrate integrity and authenticity to your clients. In addition, you will draw upon the following personality attributes to succeed:
- Strive to continuously build your technical knowledge and skills.
- Maintain solid knowledge of the market and competition, and align your activities with strategic goals.
- Think on your feet in the course of a call.
- Demonstrate initiative in identifying and taking advantage of opportunities, and innovation and resourcefulness in meeting challenges.
- Plan and organize your time effectively, taking a disciplined approach to setting and achieving goals and objectives.
- Represent Lamons in a professional manner and follow through on your commitments.
- Keep an eye out for ways to improve and promote quality in our products, our processes, and in your own activities.
If this sounds like the right mix of challenge and opportunity for you, and you meet the minimum qualifications, we want to hear from you!
Who We Are
Lamons is one of the largest gasket and bolt suppliers in the world, committed to quality and exceptional service. Our major manufacturing facilities are in Houston and Hangzhou, Zhejiang near Shanghai, with sales and service facilities located throughout the U.S. and Canada. We also have many licensees and distributors situated throughout the world, which are strategically located to provide our customers with the widest selection of gasket materials ready for immediate delivery.
Our locations feature leading technology and state of the art manufacturing facilities capable of producing engineered products to custom specifications serving the refining, chemical, power generation, and pulp and paper industries. For more information, please visit www.lamonsgasket.com.
